Shipping Policy
Processing & Shipping Timeframes
- Processing time: orders leave our warehouse within 2 business days. During peak periods (holidays, sale events), processing may take 3–4 business days.
- Transit time: delivery typically takes 2–7 business days after dispatch, depending on where you are in Canada or the U.S.
- Tracking: once your order ships you will receive tracking information by email so you can follow each box on its way.
Shipping and delivery dates are estimates only and cannot be guaranteed. LIVCLOUD is not liable for delays outside our control (carrier delays, weather, or supply chain disruptions).
Where We Ship
LIVCLOUD ships to all ten Canadian provinces and three territories and to all 50 U.S. states. We do not currently ship outside Canada and the United States.
Shipping Rates
- Shipping is free on every order, anywhere in Canada or the United States. There is no minimum order value and no surcharge for remote postal codes.
- Prices are shown in Canadian dollars (CAD) for Canadian orders and U.S. dollars (USD) for U.S. orders. Applicable taxes are calculated and added at checkout based on your shipping address; any customs duties or import fees on U.S. orders, if applicable, are the responsibility of the recipient.
- We do not currently offer white-glove or room-of-choice delivery. Your order is delivered to your doorstep, building lobby, or mailroom as described below.
Delivery Process
Each configuration ships as multiple boxes — one per module, roughly 40" wide, 40" deep and 27" tall — rather than as a single oversized piece, so every box clears a standard doorway and a two-person delivery crew is not required to bring it inside.
- Houses: delivery is typically made directly to your doorstep.
- Apartments/condos: if the carrier cannot access your unit directly, your order may be left at the building's mailroom, lobby, or leasing office.
You will receive tracking numbers once your order has shipped so you can follow its journey. While not required, we recommend having someone available on delivery day to receive and inspect your order.
Address Accuracy & Failed Deliveries
- You are responsible for providing a complete, accurate shipping address at checkout. Address changes after an order has entered processing cannot be guaranteed and may incur a $75 rerouting fee per shipment where the carrier permits a change at all.
- If a shipment is refused at delivery, or is returned to us as undeliverable because of an incorrect or inaccessible address, the order is treated as a return under our Return Policy: a 25% restocking fee plus $150 return freight per box will be deducted from your refund, and original outbound costs are not refundable.
- Orders held at a carrier facility and not collected within the carrier's holding window are treated the same way as refused shipments.
Title & Risk of Loss
Ownership of the product and risk of loss transfers to you once your order is handed to the shipping carrier.
Damaged or Incorrect Orders
We take care to ensure every order arrives in good condition. If your order arrives damaged, defective, or incorrect:
- Contact us at info@livcloud.co within 24 hours of delivery. Claims reported after 24 hours may be declined, as we can no longer verify the damage occurred in transit.
- Please include clear photos of the issue, the shipping label, and all packaging — claims without photos of the packaging cannot be processed.
- Depending on the situation, we will arrange replacement parts, replacement covers, or a full replacement.
Order Cancellations
- Orders may be cancelled free of charge within 6 hours of purchase, provided the order has not yet entered processing.
- For cancellations requested after 6 hours but before the order has shipped, a 20% cancellation fee applies.
- Once an order has shipped, it can no longer be cancelled and must instead follow our Return Policy — including its restocking and return freight fees.
Contact
Questions about an order's shipping status? Email us at info@livcloud.co.
