Return Policy


Buying a sofa online is a big decision, and we want you to feel confident ordering from LIVCLOUD. Please read this policy carefully before placing your order.

The Short Version

  • You have 30 days from delivery to request a Return Authorization (RMA) on eligible items.
  • A return is not valid until we've issued you an RMA number. Items shipped back to us without one will be declined.
  • Open only one box first, to check fit. If more than one box has been opened, we can't accept a return on that configuration.
  • Approved returns have a 25% restocking fee plus $150 return shipping per box (one module = one box). These fees can't be waived.
  • Refunds go to your original payment method after we've received and inspected the return.

Requesting a Return Authorization

Email info@livcloud.co with your order number and reason for return. We'll confirm eligibility and, if approved, issue you an RMA number along with return instructions. Keep this number handy — include it with the returned package. Approved RMAs are valid for 14 days; items must be shipped back within that window or the RMA expires.

Return Shipping & Restocking Fee

Approved returns are subject to a 25% restocking fee plus $150 return shipping per box. These fees apply to every approved return, even when items are returned unopened and in their original sealed packaging.

  • You arrange and pay for return shipping using the instructions in your RMA confirmation.
  • The restocking fee is calculated on your order total before any discount.
  • Original outbound shipping costs are non-refundable.
  • Returned items are inspected on arrival; missing components (covers, cushions, hardware, or packaging) are charged at replacement cost and deducted from the refund.

The One-Box Rule

When your order arrives, open only one (1) box first. Set that piece up and confirm the sofa is right for your space before opening any others.

If you think you may want to return your order, do not open any additional boxes — contact us first at info@livcloud.co and we'll guide you through the next steps. If more than one box has been opened, we can't accept a return on that configuration.

30-Day Return Window

Eligible items may be returned within 30 days of delivery. To request an RMA, contact us within that period at info@livcloud.co with your order number and reason for return.

Return Eligibility

To be eligible for a return, all of the following must be true:

  • The item is not marked final sale.
  • The sofa is returned with all original covers, cushions, hardware, and connectors included.
  • No more than one (1) box has been opened (see the One-Box Rule above).
  • The returned box and its contents are repacked in their original packaging.
  • The item shows no use beyond an initial fit-check.
  • The item is free from damage, stains, odors, pet hair, or any condition affecting resale.
  • You have a valid RMA number issued by our team before the item ships back.

Returns that don't meet every condition above may be declined, or accepted only at a reduced refund reflecting the item's condition. Where a return is declined after arriving at our facility, you are responsible for the cost of shipping it back to you; unclaimed declined returns may be disposed of after 30 days without refund.

Final Sale / Non-Returnable Items

The following are final sale and not eligible for return, exchange, or refund:

  • Gift cards
  • Items marked final sale or clearance at the time of purchase
  • Replacement cover sets purchased on their own
  • The Storage Ottoman when purchased at the discounted add-on price alongside a couch, unless the full order is returned together
  • Return shipping or restocking fees already charged

Refunds

Refunds are issued to your original payment method after the returned order has been received and inspected. Please allow 7–10 business days for processing once the return reaches us; your bank or card provider may take additional time to post it.

Currency exchange or conversion charges applied by your bank or card provider are not controlled by LIVCLOUD and won't be reimbursed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery at info@livcloud.co with clear photos of the issue and the packaging. This is a separate, simpler process from a standard return — it doesn't require an RMA or carry a restocking fee. We'll arrange a replacement part, cover, or full replacement.

Order Cancellations

Orders may be cancelled free of charge within 6 hours of purchase, provided the order hasn't yet entered processing. After 6 hours but before shipment, a 20% cancellation fee applies. Once an order has shipped, it can no longer be cancelled and this Return Policy applies instead.

Manufacturing Defects & Warranty

This Return Policy covers change-of-mind returns and issues reported at delivery. Manufacturing defects appearing after your return window has closed are covered separately under our Lifetime Warranty on the frame, which has its own terms and claims process.

Nothing in this policy limits the statutory rights you have under the consumer protection law of your province or state.